Our Services
We do IT for you − individual and customized solutions
We offer you all-round service for all IT concerns and tailor our offer to fit your needs, regardless of which industry you are from. Teams that are familiar with you and your requirements work on the tasks and develop customised IT solutions in cooperation with you.
Infrastructure
We establish the foundations for using IT. We provide secure systems, from file servers to data backup, from telephone systems to collaboration systems.
- Operation of own data centres and networks
- Monitoring of the high-availability infrastructure
- Provision of all communications services (e-mail, telecommunication, unified messaging, collaboration, etc.)
- IT security
- Data backup / data recovery
- IT security systems (firewall, proxy, VPN, malware scanner)
- Telecommunications services – from technical support to tariff optimisation
It User Service
Are you in need of a new IT device or a piece of software suited for the task? We’ll take care of procurement. Would you like to know how to do something in Excel or how the photocopier combines pages, or ...? We’ll help with the operation. Is something not working or is the technology on the blink? We’ll get things up and running again.
- Procurement of hardware and software, advice for the selection
- Help with smartphones, printers, fax machines, photocopiers and other hardware
- Help with handling IT and setting up permissions
- Technical support and troubleshooting (on-site and remotely in German and English)
- Software management: licence management, installation and updates
IT Applications
We have more than 100 applications within our portfolio. The wide range arises from our customers’ diverse branches. We support as well CRM-, DMS-, ERP-, Reporting- and Workflow Systems as internal and external websites, branch specific solutions or individual developments. One of our core competencies is the seamless integration of several systems into a continuous business process. Furthermore we are pleased to support you with the following topics:
- Recording, analysis, joint optimization and implementation of business or work processes
- Integration of customers or external partners into your processes or implementation of automatic interfaces to third party systems (B2B, B2C, M2)
- Project management and execution
- Installation, customization and progression of application systems
- Support for make or buy decisions including software evaluation
- Application support (ranging from training to daily support)
- Strategy consulting already in the project development’s early Phase
Fleet IT
The “Fleet IT” team supervises the Ahrenkiel Steamship fleet and provides the following services:
- IT support for a fleet of over 50 ships
- Point of contact for all questions relating to the on-board IT systems
- Planning, implementation, adaptation and maintenance of IT solutions on the ships
- Provision of customised and high-availability computer, network and communications solutions via satellite links
- Central interface for a large number of application systems between the ships at sea and the office on land
- Support even with extraordinary requirements: For example, the IT systems on the ships of the Ahrenkiel Steamship shipping company are connected as if the ships were mobile offices. This allows VoIP telephone calls to be made from the ships, the use of the internet on board and the exchange of data with the office in Hamburg.